Frequently Asked Questions
General
Frequently Asked Questions
General
How to buy HBC.coins?
Please read our quick start guide for buying HBC.coins.
How do I send and pay with HBC.coins after buying them?
If you purchase HBC.coins using HBC.Wallet, the HBc.coin will appear in your HBC.Wallet account. From there you can easily send the HBC.coins to any HBC.coin address, HBC.Wallet user, by email or even to any mobile phone.
All HBC.coin services are compatible with each other, so the same HBC.coins you buy from HBC.Wallet will work in your favourite online HBC.coin shops, and also in the local shops that accept HBC.coin.
Please note that HBC.Wallet cannot be used in some spefic cases. For example, you cannot use it with sites which return HBC.coins to you based on the sending address. Also, you cannot use HBC.Wallet to receive newly generated coins from mining.
If you want to sell HBC.coins, you can simply open a trade to sell your HBC.coins. You can create multiple receiving addresses for improved privacy.
My location is incorrect. How do I change my search location?
Type your city to Change location field and pick the nearest location from the list.
Can I change my username?
Currently we do not support changing usernames due to security reasons.
Can I restore deleted user account?
For security reasons we do not restore the user accounts. Please register a new user account.
How long does it take to receive HBC.coins to HBC.Wallet ?
Receiving HBC.coins from external accounts can take between 5-20 minutes. This is due to the network confirmations required.
HBC.Wallet wallet uses three (3) confirmations.
How do I secure my account and wallet?
HBC.coin transactions are not reversible, thus if your user account is compromised you may lose your HBC.coins. Read HBC.Wallet security guide for more information.
- Always enable two-factor authentication for your user account, so that in the case your computer or password gets compromised the malicious party cannot access your HBC.coins.
- Use strong password, with at least 10 characters
- Do not share the password with other services or persons
In the case you have an incident that someone else has accessed your account
- Change your password immediately
- Contact our support department immediately with details of the incident
How to buy HBC.coins?
Please read our quick start guide for buying HBC.coins.
How do I send and pay with HBC.coins after buying them?
If you purchase HBC.coins using HBC.Wallet, the HBC.coins will appear in your HBC.Wallet account. From there you can easily send the HBC.coins to any HBC.coin address, HBC.Wallet user, by email or even to any mobile phone.
All HBC.coin services are compatible with each other, so the same HBC.coins you buy from HBC.Wallet will work in your favourite online HBC.coin shops, and also in the local shops that accept HBC.coin.
Please note that HBC.Wallet cannot be used in some spefic cases. For example, you cannot use it with sites which return HBC.coins to you based on the sending address. Also, you cannot use HBC.Wallet to receive newly generated coins from mining.
If you want to sell HBC.coins, you can simply open a trade to sell your HBC.coins. You can create multiple receiving addresses for improved privacy.
My location is incorrect. How do I change my search location?
Type your city to Change location field and pick the nearest location from the list.
Can I change my username?
Currently we do not support changing usernames due to security reasons.
Can I restore deleted user account?
For security reasons we do not restore the user accounts. Please register a new user account.
How long does it take to receive HBC.coins to HBC.Wallet ?
Receiving HBC.coins from external accounts can take between 5-20 minutes. This is due to the network confirmations required.
HBC.Wallet wallet uses three (3) confirmations.
How do I secure my account and wallet?
HBC.coin transactions are not reversible, thus if your user account is compromised you may lose your HBC.coins. Read HBC.Wallet security guide for more information.
- Always enable two-factor authentication for your user account, so that in the case your computer or password gets compromised the malicious party cannot access your HBC.coins.
- Use strong password, with at least 10 characters
- Do not share the password with other services or persons
In the case you have an incident that someone else has accessed your account
- Change your password immediately
- Contact our support department immediately with details of the incident
How to buy HBC.coins?
Please read our quick start guide for buying HBC.coins.
How do I send and pay with HBC.coins after buying them?
If you purchase HBC.coins using HBC.Wallet, the HBC.coins will appear in your HBC.Wallet account. From there you can easily send the HBC.coins to any HBC.coin address, HBC.Wallet user, by email or even to any mobile phone.
All HBC.coin services are compatible with each other, so the same HBC.coins you buy from HBC.Wallet will work in your favourite online HBC.coin shops, and also in the local shops that accept HBC.coin.
Please note that HBC.Wallet cannot be used in some spefic cases. For example, you cannot use it with sites which return HBC.coins to you based on the sending address. Also, you cannot use HBC.Wallet to receive newly generated coins from mining.
If you want to sell HBC.coins, you can simply open a trade to sell your HBC.coins. You can create multiple receiving addresses for improved privacy.
My location is incorrect. How do I change my search location?
Type your city to Change location field and pick the nearest location from the list.
Can I change my username?
Currently we do not support changing usernames due to security reasons.
Can I restore deleted user account?
For security reasons we do not restore the user accounts. Please register a new user account.
How long does it take to receive HBC.coins to HBC.Wallet ?
Receiving HBC.coins from external accounts can take between 5-20 minutes. This is due to the network confirmations required.
HBC.Wallet wallet uses three (3) confirmations.
How do I secure my account and wallet?
HBC.coin transactions are not reversible, thus if your user account is compromised you may lose your HBC.coins. Read HBC.Wallet security guide for more information.
- Always enable two-factor authentication for your user account, so that in the case your computer or password gets compromised the malicious party cannot access your HBC.coins.
- Use strong password, with at least 10 characters
- Do not share the password with other services or persons
In the case you have an incident that someone else has accessed your account
- Change your password immediately
- Contact our support department immediately with details of the incident
How to buy HBC.coins?
Please read our quick start guide for buying HBC.coins.
How do I send and pay with HBC.coins after buying them?
If you purchase HBC.coins using HBC.Wallet, the HBC.coins will appear in your HBC.Wallet account. From there you can easily send the HBC.coins to any HBC.coin address, HBC.Wallet user, by email or even to any mobile phone.
All HBC.coin services are compatible with each other, so the same HBC.coins you buy from HBC.Wallet will work in your favourite online HBC.coin shops, and also in the local shops that accept HBC.coin.
Please note that HBC.Wallet cannot be used in some spefic cases. For example, you cannot use it with sites which return HBC.coins to you based on the sending address. Also, you cannot use HBC.Wallet to receive newly generated coins from mining.
If you want to sell HBC.coins, you can simply open a trade to sell your HBC.coins. You can create multiple receiving addresses for improved privacy.
My location is incorrect. How do I change my search location?
Type your city to Change location field and pick the nearest location from the list.
Can I change my username?
Currently we do not support changing usernames due to security reasons.
Can I restore deleted user account?
For security reasons we do not restore the user accounts. Please register a new user account.
How long does it take to receive HBC.coins to HBC.Wallet ?
Receiving potcoins from external accounts can take between 5-20 minutes. This is due to the network confirmations required.
HBC.Wallet wallet uses three (3) confirmations.
How do I secure my account and wallet?
HBC.coin transactions are not reversible, thus if your user account is compromised you may lose your HBC.coins. Read HBC.Wallet security guide for more information.
- Always enable two-factor authentication for your user account, so that in the case your computer or password gets compromised the malicious party cannot access your HBC.coins.
- Use strong password, with at least 10 characters
- Do not share the password with other services or persons
In the case you have an incident that someone else has accessed your account
- Change your password immediately
- Contact our support department immediately with details of the incident
Common issues and problems
Common issues and problems
I don't receive any emails
Please check the email is correctly typed in your account profile. Also, please make sure you check your Junk/Spam folder to make sure the email didn’t end up there. If you are still having issues, please contact support.
I cannot enter reference message or number with the payment
Some payment methods and banks (cash deposits, Western Union) do not allow you to set the reference message or number with the payment. Usually in this case you get a transaction id after the payment has been complete.
In this case, contact the the
HBC.coin seller through the trade messaging platform and give the seller the transaction id, so that the seller can use this transaction id to verify when your payment arrives the seller.
I made my payment an hour ago and have not received my coins yet. Is this normal?
The sellers usually release HBC.coins as soon as they get the payment. Often there can be unexcepted delays with bank transfers and other online payment methods. You can keep in touch with the trader in in your profile Dashboard. You find your old Contacts there, grouped by Active (open trades), closed and cancelled. You can still message the seller even if you cancel your trade.
If you use the escrow feature, there is nothing to worry about. The page will clearly indicate if escrow is enabled or not.
If the seller is not responsive for 48 hours you can start a dispute and HBC.Wallet support will look into the matter.
I made a transfer from HBC.Wallet and it is not showing on the receiving end
Sending HBC.coins to external accounts can take between 10-30 minutes. This is due to the network confirmations required.
The receiving party might require more confirmations to show the payment as received.
I'm confused about the wallet. What are receiving addresses?
The receiving addresses can be used to receive HBC.coins to your HBC.Wallet account. Note that it takes usually about 5 to 20 minutes for the HBC.coins to be confirmed. For privacy, you can request new addresses as you have used the old ones.
The address list keeps track on how many HBC.coins you have received to each address.
Two-factor authentication is not working
Check that the time of your authentication device is correct and try again. For Google Authenticator app you can find Time correction for codes option in Settings.
For paper-based two factor issues make sure you are typing only the six digits which are part of the two-factor code, not the digit from the first column which is the code counter.
I have lost mobile phone with two-factor authentication app or paper codes
When enabling two-factor you are asked to back up the mobile two-factor activation number on paper. Install the authenticator app on alternative device. You can also install it on PC too. Enter the activation number to Set up account menu in Authenticator app and then the Authenticator app will start yielding valid two-factor authentication codes again.
I am getting an error stating that I cannot send a trade request due to spam limits
You can send only five trade requests per hour. If you have exceeded this limit you need to wait one hour before you can create additional requests.
I have lost username, password and my email I used with HBC.Wallet
First try reset password by email on reset password page.
In the case you have have forgotten and lost access to username, email and password which you have used with HBC.Wallet, open a lost password support request and provide us information of:
- Account username
- Phone number
- Describe your latest actions on the site
- Provide your IP address you have used to access the site (http://whatismyipaddress.com/)
HBC.Wallet transaction and escrow services
HBC.Wallet transaction and escrow services
Why should I use HBC.Wallet escrow?
If you want to purchase or sell HBC.coins with bank transfer or other electronic payment methods without meeting the advertiser, the escrow service is here to protect you as a buyer or seller. It should be pretty fast as well – most sellers release the HBC.coins within 10 minutes, and you can use them right away.
Only the buyer can cancel the trade. HBC.Wallet staff will handle disputes. Each successfull trade will build up your reputation.
How safe is the escrow for the buyer?
Very safe. The HBC.coins are locked from the seller when they are in the escrow. The seller can only release them to buyer, or after 24 hours, file a dispute. Usually sellers strive to provide speedy service, and you will get your HBC Coin fast. Sometimes delays happen, depending on transfer method, and patience is required. However there isn’t a risk that the seller can run with the HBC.coins. The seller can file a dispute, and then the HBC.Wallet staff researches the case manually.
Why is my HBC.coin price is different from the advertisement?
Advertisement prices are based on HBC.coin exchange rates. The HBC.coin exchange rate is volatile and may change rapidly. HBC.Wallet updates its exchange rates and advertisement prices every five minutes.
When you open a trade request the exchange rate of the moment of sending the trade request is used. It may slightly differ what did you bid for, because the prices are constantly being updated. You see the used exchange rate in the trade discussion with your trading partner. If you do not accept the used exchange rate you can always cancel the trade.
What is the floating price?
When the price is floating, the purchased HBC.coin amount fluctuates with the HBC.coin exchange rate. The traded HBC.coin amount is determined when the trade is closed, instead of when the trade is opened. This reduces market rate risks in local cash transactions where the time between opening the trade and closing the trade can be several days.
The floating price is based on current HBC.coin exchange rate variable. The seller can specify an additional margin on top of that.
Setting up advertisements
Setting up advertisements
The location I entered isn't resolved correctly.
If you cannot find your exact location, please select the next biggest city around your location.
What are the trusted advertisements and people?
Some advertisements are marked as Trusted only. These advertisements are only available for your friends you have marked as trusted in HBC.Wallet.
Making trusted people
To add people to your trusted list, you can invite your friends by email, visit their public HBC.Wallet user profile or give trustworthy feedback after finishing a trade with them. You find people you trust under your profile.
Creating special deals for trusted people
To create a trusted only advertisement, check the option on the advertisement edit form.
The seller of HBC.coins decides trust. For a selling advertisement, only people who you have marked as trusted can access it. For a buying advertisement, only people who trust you can access it.
When advertisement prices are updated?
HBC.Wallet system fetches market data, currency and HBC.coin exchange rates, every five minutes. Your advertisement prices are updated correspondingly.
Sometimes, especially when HBC.coin price is fluctuating fast, advertisements with the same price equation may display different price due to the asynchronous nature of the process. Also, sometimes market data is not available for some currencies, which leads to delays updating the advertisement prices.
The price of the purchase is determined on the moment the HBC.coin buyer sends in the trade request.
Disputes
Disputes
How to dispute?
If there are issues with a trade and it cannot be properly cancelled or finished you can start a dispute. Dispute is available only for trades where escrow protection has been enabled (always enabled for buy/sell HBC.coin online advertisements). In the case of a dispute, HBC.Wallet support team manually resolves the trade.
Disputes are always specific to a trade where you are an involved party. A dispute can be started 24 hours after the buyer pressed Mark payment complete button or 24 hours after the escrow has been funded. After the payment window, Start dispute button appears on the contact page. You can find your old contacts from your profile page, under Dashboard.
A dispute can no longer be started if the HBC.coins have been released from the escrow. The HBC.coin seller should never the release escrow if they payment is not cleared. Transferring HBC.coins outside the escrow is a risk: HBC.Wallet support cannot examine and clear any issues on them.
Dispute case examples
- The HBC.coin buyer claims they have paid even if the HBC.coin seller has not received the money. It might be that the transaction simply takes longer than usual.
- The HBC.coin buyer is not responsive, Mark payment button has been pressed. The seller’s HBC.coins are held in escrow. The HBC.Wallet support team will manually check the case for potential abuse, and cancel the escrow if appropriate.
- The are issues with the payment: the bank account is temporary frozen due to money laundering and fraud checks. This may happen even if the transfer is legimate, as sometimes local regulation enforces banks to do this.
Only the buyer can cancel the trade. HBC.Wallet staff will handle disputes. Each successfull trade will build up your reputation.
Feedback
Feedback
Can I change my feedback?
Only your trading partners can change the feedback they have left. If you believe the feedback has mistakes you can contact your old trading partners through Closed contacts in your Dashboard and ask them to change the feedback..
HBC.Wallet team never edits the feedback left by users.
Feedback from the banned users is automatically removed.
HBCcoin generally
HBCcoin generally
How can I transfer HBC.coins or pay with them?
You can send HBC.coins to anyone in the world from your HBC.Wallet account. We provide you 4 ways of sending HBC.coins.
How long sending or receiving HBC.coins take?
HBC.coin transactions are confirmed by the HBC.coin network. Each individual computer in the HBC.coin network confirms the transaction, increasing the total confirmation count of the transaction. When the confirmation count of the transaction reaches a certain threshold, usually 3-6 confirmations, the transaction appears in the receiving wallets. Reaching six confirmations usually takes 5-15 minutes and you can follow the status of the transaction in various services, as described below.
To check the status of your HBC.coin transaction
- Simply check your transactions page in your HBC.Wallet to see the payment status and number of confirmations.
- Click on Edit > View Details to view your transaction on the block chain.
The Results
- You cannot find the transaction: the transaction never left from the sending wallet. Contact the provider of the sending wallet.
- 0-3 confirmations or unconfirmed: the transaction has left the sending wallet and is still under way.
- More than three confirmations: the receiving wallet should have received the transaction. Please contact the provider of the receiving wallet if the transaction still does not appear in the receiving wallet.
HBC.coin network transaction fee affects how fast confirmations are registered by the HBC.coin network. HBC.Wallet reserves this fee from your wallet.
I send HBC.coins to wrong address, can I get them back?
HBC.coin transactions are irreversible, so once a transaction is initiated, there is no way to reverse it. Therefore you should investigate who owns the address and where did you get that address in the first place. Please note that same wallet can have multiple incoming addresses. HBC.coin protocol ensures that HBC.coins are not sent to address which does not exist, but they can be sent to address which is inactive or not controlled by anyone.
I see there are outgoing transactions from the HBC.coin address where I sent HBC.coins, not done by me
HBC.Wallet is a web wallet. The HBC.coin transactions of sending and receiving HBC.coins are not connected to each other. If you are looking for your HBC.Wallet HBC.coin address status in https://chainz.cryptoid.info/hbc/ or other HBC.coin transaction exploration service, you may see unrelated transactions from your HBC.coin address.
This is how web wallets operate. You cannot make connection with incoming and outgoing transactions for the same HBC.coin address.
